How to Connect Namecheap Domain to Visioning Cloud Print

To point a domain registered at Namecheap to your Visioning Cloud hosting, change its nameservers to the two below. Your domain stays registered at Namecheap; only its DNS moves to Visioning Cloud.

Before you start

• Your Namecheap account login.
• An active Visioning Cloud hosting plan with this domain added to it.
• A list of any DNS records you added at Namecheap yourself, such as email (MX) records or Google/Microsoft verification records. These stop working after the switch and must be added again in your Visioning Cloud control panel.

Change your nameservers in Namecheap

1. Sign in to your account at namecheap.com.
2. From the left sidebar, open Domain List.
3. Find your domain and click Manage.
4. On the Domain tab, scroll to the Nameservers section.
5. Open the dropdown and select Custom DNS.
6. Enter ns1.visioningcloud.com in the first field and ns2.visioningcloud.com in the second.
7. Remove any extra nameserver fields so only these two remain.
8. Click the green checkmark to save.

How long it takes

The change usually works within a few hours but can take up to 24–48 hours worldwide. During this time some visitors may see your old site and others the new one. This is normal.

To check progress, enter your domain at whatsmydns.net and choose the NS record type. When the results show ns1.visioningcloud.com and ns2.visioningcloud.com, the switch is complete.

Troubleshooting

My site still shows the old page or a parking page.

The change is probably still spreading. Clear your browser cache or open a private window, and check again in a few hours.

Namecheap says the nameservers are invalid.

Check for typos, extra spaces or a trailing dot. Enter them exactly as shown above.

My email stopped working after the switch.

Your email (MX) records were stored at Namecheap and no longer apply. Add them again in your Visioning Cloud control panel.

The site shows an error or a default hosting page.

Make sure the domain is added to your Visioning Cloud hosting account and your website files are uploaded.

How do I undo the change?

In the same Nameservers section, switch the dropdown back to Namecheap BasicDNS and save.

Need help?

If your domain still isn't working after 48 hours, open a support ticket from your Visioning Cloud client area. Include your domain name and a screenshot of the Nameservers section in Namecheap.