We stand behind every service we offer. This policy is written in plain language so you always know exactly where you stand.
We want you to be completely satisfied with your hosting. That's why all shared hosting plans (CloudStart, CloudGrow, and CloudPro) come with a full 30-day money-back guarantee from the date of your first payment.
If you're not happy for any reason — performance, features, support, or simply a change of mind — contact us within 30 days and we will issue a full refund of your hosting fees. No awkward questions, no penalty, no hassle.
The following services are strictly non-refundable due to their nature — once activated or registered, the costs are incurred on our side and cannot be recovered:
Once a domain is registered, we pay the registry fee immediately. Domain registrations are non-refundable regardless of when you request the refund. You will, however, retain ownership of the domain for the full registration period.
NordVPN licenses are delivered digitally and activated immediately upon payment. As an authorized reseller, we cannot recover the license cost once issued. All NordVPN purchases are final.
Renewal invoices for any service — hosting, domains, or add-ons — are non-refundable once processed. We send reminders well in advance so you can cancel before renewal if needed.
VPS servers are provisioned instantly with dedicated resources allocated from our infrastructure. VPS plans are non-refundable once the server has been deployed.
If your account is suspended or terminated due to violation of our Terms of Service (spam, abuse, illegal content, etc.), no refund will be issued regardless of the time remaining on your plan.
Any third-party payment processing fees (charged by PayPal, Stripe, or your bank) are not refunded as these are collected by the payment processor, not by us.
For annual or multi-year billing plans, if you cancel after the 30-day window but before the end of your billing period, we may — at our discretion — issue a pro-rated refund for the unused portion of your plan.
Pro-rated refunds are evaluated on a case-by-case basis and are not guaranteed. To request one, contact our billing team with your account details and reason for cancellation.
If you received a free domain as part of your hosting plan and you request a refund of the hosting fees, the standard retail cost of the domain registration will be deducted from your refund.
For example: if your free domain is valued at $12.99 and you request a full hosting refund, you will receive the hosting amount minus $12.99. The domain will remain registered in your name for the full year.
This deduction does not apply if you keep the domain and cancel only the hosting.
Requesting a refund is simple. Choose any of these methods:
Log in to your client portal at https://visioningcloud.com/my → Support → Open Ticket → select "Billing" → write "Refund Request" as subject. Include your invoice number and reason.
Send an email to [email protected] with subject "Refund Request — [Your Domain/Invoice #]". Include your registered email address and reason for the refund.
Contact our support team via live chat on the website or WhatsApp at +92 300 0000000. A billing agent will process your request in real time during business hours.
Once your refund is approved, processing times depend on your payment method:
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit / Debit Card | 5–10 business days | Depends on your card issuer |
| PayPal | 1–3 business days | Returned to your PayPal balance |
| Bank Transfer | 5–7 business days | Please provide bank details when requesting |
| JazzCash / Easypaisa | 2–5 business days | PKR refunds at current exchange rate |
We process all approved refund requests within 1 business day on our end. The remaining time shown above is the delay at the payment processor or bank.
In some cases — particularly for downtime that exceeds our 99.9% uptime SLA — we may issue account credits rather than cash refunds. Credits are applied to your account balance and automatically used toward your next invoice.
If you prefer a cash refund for an SLA violation instead of credits, contact our billing team and we will evaluate your request.
These are two different actions:
You can cancel any service at any time from your client portal under Services → Request Cancellation. No cancellation fees apply.
We strongly encourage you to contact us before initiating a chargeback with your bank or payment provider. We resolve the vast majority of billing disputes quickly and fairly — a chargeback is almost never necessary.
Initiating a chargeback without first contacting us may result in:
If you believe a charge was made in error, please email [email protected] and we will investigate and resolve it promptly.
We may update this Refund Policy at any time. The effective date at the top of this page will reflect the most recent revision. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
For any questions about this policy, contact us at [email protected] or open a support ticket from your client portal.
Our billing team is available 24/7. We'll resolve any billing issue quickly and fairly.